Refund policy

At Lil Things by Tina, we strive to ensure you are completely satisfied with your purchase. If for any reason you are not satisfied, we offer an exchange-only policy within 30 days of the purchase date.

Exchange Policy:

1. Eligibility:

   • Items must be returned within 30 days of the purchase date.
   • Items must be in their original condition, unused, and with all original packaging and tags attached.

2. Non-Eligible Items:

   • Personalized or custom-made items.
   • Items marked as final sale.

3. Exchange Process:

   • To initiate an exchange, please contact us at lilthingsbytina@gmail.com with your order number and details of the item you wish to exchange.
   • Once your exchange request is approved, you will receive instructions on how to return the item.

4. Shipping Costs:

   • Customers are responsible for return shipping costs.
   • We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

5. Processing Time:

   • Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your exchange.
   • If approved, your new item will be shipped to you within 7-10 business days.

Contact Us: If you have any questions about our return policy, please contact us at lilthingsbytina@gmail.com.